Complaints procedure
Federal Act on the Broadcasting Corporation, statutory:
Complaints can be made to the Federal Communication Senate: legal Controll Organ of the ORF and the private broadcasting companies, established under the KommAustria Act, situated at the bureau of the federal chancellor (BKA). Marketing practices can be continued as long as legal proceedings are ongoing. Only when the Federal Communication Senate has decided that the practice is illegal, it has to be discontinued by the accountable organ of the ORF. The possibility of complaining is made known to the public by the decision of the Federal Communication Senate. Sanctions, when appropriate, are imposed by the Federal Communication Senate and can be a fine up to €36.000 or in case the violation is not stopped and several efforts to achieve a solution failed, the organ of the ORF can be dismissed (ORF-G, § 38). These sanctions are directed at the organs and the associated broadcasting companies of the ORF, which are judged to have violated the ORFAct. The results of procedures are publicly announced. A selection of decisions is available at the website of the Federal Communication Senate. The officially proceedings have to be completed within 6 weeks [ORF-Act, § 37 (3)].
Private Radio Act, statutory:
Complaints can be made to the Federal Communication Senate: legal Controll Organ of the ORF and private broadcasting companies, established under the KommAustria Act, situated at the bureau of the federal chancellor (BKA). Marketing practices can be continued as long as legal proceedings are ongoing. Only when the Federal Communication Senate has decided that the practice is not legal, it has to be stopped by the accountable company. The Federal Communication Senate informs the public about the possibility of complaining. Sanctions, when appropriate, are imposed by the Federal Communication Senate and can be a fine up to €8.000 or in case the violation is not stopped and several efforts to achieve a solution failed, than the transmission licence can be withdrawn. These sanctions are directed at the private television companies, which are judged to have violated the PrTV-Act. A selection of decisions is available at the website of the Federal Communication Senate. Decisions have to be made within 4 weeks.
Self Regulation Codex of the Austrian Advertising Council), non-statutory:
Complaints can be made to the Austrian Advertising Council. Marketing practices can be continued as long as legal proceedings are ongoing. Only when the Austrian Advertising Council has decided that the practice does not comply with the codex, the accountable company is urged to discontinue or modify the campaign within 2 weeks. The possibility of complaining is made known to the public on the website of the Advertising Council. Complaints about violations of the regulations on alcohol marketing in all covered media can be submitted to the Advertising Council. Anyone may file a complaint through this site. The complaints and their outcomes are publicly available on the website of the Advertising Council. The results of procedures are publicly announced at this site and in an annual report. The minimum and maximum amount of time the procedure officially takes is 2 weeks. The evaluating committee consists of about 160 representative experts, that are elected for 3 years from the advertising industry, media, clients, agencies, psychologist, scientists and lawyers.
The Advertising Council is a self-regulatory body, consequently it only gives out recommendations and no sanctions.